About Aero Electronic's Online Store

 

Welcome to Aero Electronics online store. Digital products delivered to your door.

You can now get the latest high-tech products delivered straight to your door with Aero Electronics. You can also choose from a new range of products and services ideally suited to meet the needs of the modern traveler.

Please note Aero Electronic’s is re-seller agent for suppliers from china / Hong kong, your product will be shipped directly from china / hong kong, Aero Electronic’s is NOT responsible for Taxes/customs taxes to be paid and is the client/buyers responsibility.

Why Buy From Us

 

Secure payment

At Aero Electronics, we understand the sensitivity regarding data and ensure all transactions are 100% Secure. Our payment gateway is PCI compliant in line with the Visa and MasterCard global standards. We welcome payment via all major Bank Transfer and PayPal.  

Satisfaction guaranteed

 Something wrong with your parcel or not happy with a product? We offer you 7 days following receipt to return your item back to us. All our products are covered by a minimum 6 month warranty.

Getting in touch with us

Have a question, complaint or suggestion ? You can reach our Customer Care team an e-mail. You can also reach out to us via Face book. Our Customer care team is available 10am – 6pm on Monday to Friday (excl. Public Holidays)

Notes


a) the estimated arrival times are taken directly from information provided by our couriers. Sometimes the estimates may unfortunately be longer than expected, we assure you of our best efforts to work with the courier providers to find a solution for you. 

b) In the event of a failed delivery as a result of incorrect information being provided, you may be required to pay at an additional fee for a second delivery. 

c) In exceptional circumstances we reserve the right to use alternative couriers. 

d) Saturday deliveries are available to certain areas. Please contact us for further information. 

e) The delivery estimates above apply once your order has been shipped from Johannesburg. Please refer to the product/s pages for the lead-time before being expected in Johannesburg

f) If client choose to make use of postal service Aero Electronic’s will make sure the item is at postal office in good condition, ones handed over to postal service and tracking number obtained from postal service and presented to client/buyer it will be client/buyer responsibility to track and trace item. 

 

For privacy reasons the published information is limited to just the status of the order.

If you would like to check any other details are correct, or report a late delivery please email us quoting your order reference

Note that your tracking details can be found on your order confirmation email.

 

We dispatch thousands of orders every week and hopefully there aren't many times you will need to return goods to us. Unfortunately of course sometimes things do go wrong, and if they do we like to make sure you can return your order as easily as possible.

We have a dedicated returns department and a process in place which is fully detailed below. Our Customer Service team is also on hand to answer any further questions you might have.

How do I arrange a return?

For all items you wish to return please contact us first to request a Return Merchandise Authorization (RMA) form by email aero.return@gmail.com and follow the instructions to authorize the return of goods.

For faulty goods still within their manufacturer warranty you may want to consider contacting the manufacturer of the product directly before contacting Aero Electronics.

Any item may be returned for any reason within 7 days of the date of receiving your order provided it remains in a saleable condition with original packaging. We will refund the price of the item after we have inspected the goods and confirmed the condition of the goods as appropriate for a refund.

Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. If any goods containing software that has been opened, used or registered are returned, a 25% fee will apply to compensate us for the loss of software element of the goods in question. This does not affect your statutory rights.

Please send your returns in by courier once you have received a Return Merchandise Authorization (RMA) confirmation from Aero Electronics. We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.

If you are unhappy in any way with your purchase then please e-mail us at aero.info01@gmail.com and our customer service team will advise you on how return the handset safely back to us. You will be responsible for the cost of the return of the phone and any associated accessories.

We advise that you use a traceable recorded delivery service for the return of all goods, and that you email the tracking number to our customer service team.

All goods should be packaged in a secure parcel to avoid damage in transit. Goods should be in their original unused condition, complete with all original items as below (as applicable) - any handset that has been willfully damaged, scratched, neglected, modified or repaired shall be sent back to the customer at their expense:

·         Handset in original undamaged box (including box inner's)

·         Mobile phone manual and literature

·         Screen Protectors

·         Mains charger, battery and manufacturer's hands free kit

·         CD-ROM software (if opened then re-stocking fee applies)

·         Case, personal hands free kit and in-car charger

Returning faulty or damaged goods

If your goods arrive faulty or develop a fault within the warranty period, you can either return them to us for repair/replacement.

If you wish to return a faulty product to us, please first contact us to request an RMA form by email aero.return@gmail.com, and then follow the instructions to authorize the return of your goods.

Please send your returns in by courier only when you have received an RMA confirmation from our customer service team - we strongly advise you to use a secure signed-for delivery service. Please note; in order to ensure a good service, Aero Electronics may offer sending its own carrier to collect the parcel from you.

Most manufacturers will deal directly with customers who have goods under warranty, and as the experts on these items contacting them directly can be an efficient way to solve your issue.

Important Note: Aero Electronics may give manufacturers phone numbers and e-mail/URL addresses to help its customers. However, Aero Electronics will not be responsible for the expenses incurred by the customer resulting from calls and/or connections to such phone numbers/e-mail/URLs.

If you have returned a faulty item to us we will do our best to repair it. Aero Electronics works in conjunction with several repair centers around the world that are able to repair many common faults. Even though we do our best to offer the quickest service we can, the average lead-time is about a month.

Your goods should reach you in perfect condition, but if a parcel arrives partly or completely damaged you should write those issues directly onto the delivery note in the presence of the delivery courier. If no issues are raised at point of delivery, the parcel will be considered as delivered in good condition and no subsequent claims or complaints can be accepted by Aero Electronics. After this, should you want to pursue any issues further with the courier, you must put in a claim in writing directly to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered post with a form for acknowledgment of receipt.

Please be aware that comments on the delivery note such as 'Subject to unpacking/inspection' or 'Damaged box' have no legal standing; if you are not happy with the condition of your parcel and/or products, please refuse it on delivery. Send your photos (if available) by e-mail to aero.return@gmail.com. We will contact the courier and do our best to find a solution and get you your goods in proper condition.

Any unclaimed parcel that is returned to Aero Electronics can be sent back to you provided that you repay the delivery fees.

If you have to refuse a delivery

If refusing a delivery and sending it back to Aero Electronics because the goods have been damaged in transit, please take photos of the damaged parts of the product, the whole parcel and the whole product(s). Also give a detailed description of the damage on the delivery slip.

Contact us before 10am on the morning following delivery, by e-mail at aero.info@gmail.com. We will contact the courier and do our best to find a solution.

If the courier does not offer to stay when you open the parcel, then accept the parcel and cross the 'Received in good state' (or similar) reference above the addressee signature space on the delivery note. Explain that you were not able to check the state of the parcel and goods because the courier would not stay with you while you checked your parcel.